10 course program
COURSE CURRICULUM
1. 1. GENERAL KNOWLEDGE OF SPA
The Origin of SPA
Asian SPA: Mind – Spirit – Body
Overview of therapies in Spa
Herbs for Spa
2. MANAGER DUTIES
The tasks are performed before opening for service
The tasks during and after the end of service
The tasks that connot be left until tomorrow
Skills needed of a manager
Key of success for a manager
3. RECEPTION – CONSULTATION
Serves visitor at reception desk
Customer consulting – Make a consultation record
Customer care – Schedule appointment
Phone – Email communication
4. selling SKILLS IN SPA
5. HANDLES COMMON SITUATIONS IN SPA
6. PRACTICAL SKILLS IN SPA
Blending essential oils for massage
Use essential oils at the reception, the massage room, and relaxation tea room
Making herbal tea + decorating tea tray + the way to serve tea to guests
Use essential oils in sauna and steambath
Use essential oils in massage
Set up a massage room, changing bedsheet and towels between two guests
Method of using, preserving and distilling massage cream with essential oils
Herbal: Practice herbal bundles – Application of herbal compress in SPA